These Terms of Service ("Terms") govern your access to and use of the websites, applications, bots, and services (collectively, the "Service") operated by **DISTILL AI LIMITED**, a company incorporated in Hong Kong with registered office at Unit 1603, 16/F, 367-375 Queen's Road Central, Sheung Wan, Hong Kong, company registration number 80951582 ("Company", "we", "us", or "our").

By creating an account, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service
The Service provides AI-assisted transcription of audio and video content and generation of summaries, notes, and related text outputs ("Outputs"). The Service may be accessed via our website, messaging-platform bots, mobile applications, or APIs.
We may add, modify, or remove features at any time. We will use reasonable efforts to notify users of material changes that adversely affect paid functionality.

2. Eligibility and Accounts
2.1. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
2.3. You must provide accurate and current information and keep it updated.

3. Subscriptions, Fees, and Billing
3.1. Plans. The Service is offered on the following plans (current features and prices are always displayed on our website at the point of purchase and prevail in case of discrepancy):
— Free — $0. Up to 3 files of any length, files up to 2 hours each, automatic summaries, speaker identification.
— Basic — $8 / month or $49 / year. 30 hours of transcription per billing month, files up to 4 hours, bulk upload, automatic summaries, speaker identification.
— Advanced — $18 / month or $109 / year. Unlimited transcription (subject to fair use, Section 3.6), files up to 4 hours, bulk upload, automatic summaries, speaker identification.
Unused monthly transcription hours do not roll over to the next billing period unless stated otherwise on the website.
3.2. Recurring billing. Paid subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) unless cancelled before the renewal date. By subscribing, you authorize us and our payment processors to charge your payment method on a recurring basis.
3.3. Price changes. We may change subscription prices with at least 14 days' prior notice. Price changes take effect at your next renewal. If you do not agree, you may cancel before renewal.
3.4. Taxes. Prices may be exclusive of applicable taxes (VAT, GST, sales tax), which will be added where required by law.
3.5. Payment processing. Payments are processed by third-party payment providers. We do not store full payment card details.
3.6. Fair use. "Unlimited" transcription is intended for the reasonable individual use of one account holder. Automated mass-processing, account sharing, or reselling of processing capacity is not permitted, and we may throttle or suspend accounts whose usage materially exceeds that of normal individual use after notifying the account holder.

4. Cancellation and Refunds

4.1. Cancellation. You may cancel your subscription at any time through your account settings or by contacting us at info@distillai.io. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.
4.2. Refunds. Unless required otherwise by applicable law:
— You may request a full refund of a subscription payment within 14 days of the charge, provided you have not made substantial use of the paid features during that period (substantial use means processing more than 3 hours of audio/video after the charge).
— One-time usage packages are refundable within 14 days of purchase to the extent unused.
— Renewal charges are refundable within 14 days of the renewal date under the same conditions.
4.3. Refund requests should be sent to info@distillai.io and are processed to the original payment method within 5–10 business days of approval.
4.4. Nothing in this section limits any non-waivable statutory rights you may have as a consumer in your jurisdiction.

5. User Content
5.1. "User Content" means audio, video, text, and other materials you upload or submit to the Service.
5.2. You retain all rights in your User Content. You grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display User Content solely as necessary to provide the Service to you, including processing by third-party AI and infrastructure providers acting on our behalf.
5.3. You represent and warrant that you have all necessary rights to your User Content, including any required consents from persons whose voices or likenesses appear in recordings, and that your User Content and use of the Service comply with applicable law (including recording-consent and wiretapping laws in relevant jurisdictions).
5.4. Outputs generated for you may be used by you for any lawful purpose. As between you and us, we assign to you any rights we may hold in Outputs generated from your User Content.

6. Acceptable Use
You agree not to:
— upload content that is unlawful, infringing, or that you do not have the right to process;
— record or transcribe conversations without legally required consent of participants;
— use the Service to violate the privacy or rights of others;
— attempt to reverse-engineer, disrupt, or overload the Service, or circumvent usage limits;
— resell or provide the Service to third parties without our written consent;
— use the Service to develop a competing product using automated extraction of our systems.
We may suspend or terminate accounts that violate these Terms.

7. Intellectual Property
The Service, including software, design, trademarks, and content other than User Content and Outputs, is owned by the Company or its licensors. No rights are granted except as expressly set out in these Terms.

8. Third-Party Services
The Service relies on third-party providers (cloud hosting, AI model providers, payment processors, messaging platforms). We are not responsible for interruptions or changes caused by such providers, but will use reasonable efforts to maintain continuity of the Service.

9. Accuracy Disclaimer
Transcriptions and summaries are generated by automated systems and may contain errors, omissions, or inaccuracies. Outputs are provided for informational purposes only and should not be relied upon as a verbatim legal record, medical advice, legal advice, or a substitute for professional judgment. You are responsible for reviewing Outputs before relying on them.

10. Warranties and Liability
10.1. The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
10.2. To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.
10.3. Our aggregate liability arising out of or relating to the Service shall not exceed the amounts you paid to us in the 12 months preceding the event giving rise to the claim.
10.4. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including liability for fraud, or death or personal injury caused by negligence).

11. Indemnity
You agree to indemnify and hold the Company harmless from claims arising out of your User Content, your breach of these Terms, or your violation of applicable law.

12. Termination
12.1. You may stop using the Service and delete your account at any time.
12.2. We may suspend or terminate your access for breach of these Terms, suspected fraud, or where required by law. Where practicable, we will provide notice and an opportunity to cure.
12.3. Upon termination, sections that by their nature should survive (including Sections 5.3, 7, 9–11, 13–14) will survive.

13. Governing Law and Disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong. This does not deprive consumers of protections afforded by mandatory laws of their country of residence.

14. Changes to These Terms
We may update these Terms from time to time. Material changes will be announced via the Service or by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

15. Contact

DISTILL AI LIMITED
Registered office: Unit 1603, 16/F, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Company registration no.: 80951582
Email: info@distillai.io
Website: https://distillai.io